Cookies are small pieces of data that monitor your internet usage and preferences; they’re usually used to enhance your experience of a website based on your previous usage.
Cookies are stored on your devices as text files while you browse the internet. When you return to a website, your browser sends back the cookies to the website and the site can then tailor your experience according to that data. For example, if you’re on a worldwide store, the cookies would allow the website to read your preferred language and currency.
Different types of cookies
- Permanent Cookies
Permanent cookies are cookies that remain after you’ve closed your browser. While these cookies last longer, they are only legally allowed to be stored for a maximum of six months. Permanent cookies are usually used for things like storing passwords.
- Session Cookies
- Third Party Cookies
Third party cookies are cookies installed by third-party websites. An example of these are advertisements. Have you ever been browsing the internet and been shown adverts from websites you’ve looked at recently? Items you’ve added to your basket, but not yet bought – or maybe things you’ve added to your wish list? These are third party cookies.
Information we collect
We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent. We may collect the following information: your email address, name, job title, home or work address and telephone number. Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
We use Google products including: Google Analytics, Google Search Console and Google Adwords. We use these products to understand how the website is being used in order to improve the user experience. User data is all anonymous. The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc. See below for an overview of Google’s privacy policies.
The legal basis for our use of your information
We may hold and process personal data that you provide to us in accordance with the GDPR.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping. In addition, we may use the information for the following purposes:
- To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
- If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
- If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time
Disclosure of your information
We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.
Controlling the use of your data
If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at Quills Group, Unit 2 Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD or email us at firstname.lastname@example.org
Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of Quills Group emails which you can do by emailing “UNSUBSCRIBE” to email@example.com.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.