As a business we pride ourselves in ensuring high levels of customer service are provided all times. To ensure standards are maintained, we welcome any feedback from our customers as part of our commitment to continuous improvement.
All complaints are recorded and followed through in a positive, constructive and timely manner through to resolution.
For us to investigate a complaint please populate as much detail as possible in the form below. The contents will then be sent to our Head of Complaints who will be in touch within 48 hours. The complaint will be fully investigated and we aim to provide feedback, actions taken and follow up steps within 5 working days.
If we feel our investigations may take longer than 5 working days you will be notified by email or by phone.