A Day In The Life Of Quills Customer Service

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It’s now been three months since we welcomed the William West additions into our office! Today we’re interviewing our latest customer service addition, André, to see what a typical day in the life of our customer service department is like.

Typical day

This ranges from starting the day going through customer’s back-orders, queries, shortages and orders moving onto sourcing any ‘special’ items that someone has requested or dealing with returns. All of this but I still find some time at lunch to squeeze in a few games of pool with my colleagues in our rest room!

Best part of the role

The best part has to be the fact that no days are the same so you are not working through a routine every day, although every day provides it’s own challenge, it is refreshing that those challenges are never repetitive ones.

Worst part of the role

I don’t really think there is a worst part but if I had to choose one it would probably be having to let the customer down when we cannot obtain stock on particular items from our wholesalers, that’s a disappointment.

Funniest request

I was asked to ring Coca Cola as the customer said it was taking her longer to unpack her cans of coke as the pack size had changed.

Hardest request

Producing rubber stamps in Chinese

Nicest feedback received

“You are a legend!! Thank you so much!!! This girl at work has been stressing me out all morning! I really appreciate this!”

“Wow! What a good price & excellent service from you as always.”

“Thanks André for everything“

Where you see yourself in 5 years

Lisbon, if not then I will still be beating everyone at pool downstairs!

Football team the you support

Greatest club in the world, FC Porto J

Hobbies

Being a passionate supporter, travelling around Europe with friends following my football team is my favourite, not only for the football but you have the opportunity to meet and see different people/cultures some of which I still keep in contact today.

Trips to the cinema are always good, having studied film studies at A Level grade films is another passion of mine.

Add to that the normal things people enjoy, time with family, friends, holidays, late nights here and there!