This year sees Quills Group celebrating 20 years in business. Having grown from the humble beginnings of a front room at Managing Director Andy Efstathiou’s parents’ house to become a nationwide business with eight service and product sectors, Quills now employs 30 people and has a head office in Croydon, with two further premises in Forest Row and Crawley.
From its early days, Quills Group has consistently maintained an ethos of transparent pricing and a focused consideration for the environment. Quills measures its success in terms of proactive account management and ongoing financial benefits for clients as opposed to any price benefits that are often realised only at the start of a contract.
Speaking to Dealer Support, Managing Director Andy shared more about Quills’ focused acquisition strategy: “January 2016 saw us embark upon a tactical acquisition trail, but as we acquired Codex seven years ago to expand our portfolio, we weren’t a ‘newbie’ to acquisitions in any way.”
After going live with new acquisitions such as Business Essentials and Rebel Office Supplies, Quills Group is set to complete its third strategic acquisition, which will see a waste management company join the expanding portfolio of services.
Quills has not only invested in growing its workforce but has also invested in digitally transforming the business. Andy explains, “Our focus on digital transformation has been consistent over the last few years, with our new back office and ordering system launched in 2014 to include more detailed reporting and enhanced product search functionality. We’re now fully active on social media with a presence on Facebook, LinkedIn and Twitter and we also installed ‘live-chat’ in 2016 across our websites to ensure we’re able to respond instantly to customer queries.”
Quills Group is set to continue its growth plans in 2017 and beyond, but the business is currently focusing on incorporating the new acquisitions.
Andy says, “Integrating the new businesses will be key for us in 2017, so we’re heading for a busy year where we also expect to see particular growth in our MPS and office interiors services. As for the years ahead, we expect to drive further efficiencies throughout the group that will result in a continually robust and competitive offering.”
A full length version of this article is featured in March’s issue of Dealer Support which can be viewed here (page 26-30)